Communicates with all stakeholders to exchange information critical to meeting expectations.
Plans the utilization of resources necessary to meeting product and service delivery expectations.
Measures characteristics and attributes of process output for decision-making and positively influencing the behavior of direct reports.
Audits process and product by way of engaging the workforce to compare expected to actual performance of individuals and team and takes corrective action when necessary.
Provides feedback, constructive discipline, recognition, rewards, and conflict resolution expertise to influence and reinforce behaviors biased toward meeting organizational goals and objectives.
Develops skills and behaviors of individuals and teams to increase organizational capacity.
Leads by exemplifying high-performance behaviors that translate to improved performance for self and team thus perpetuating the relevancy of the organization in the markets it serves.